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Brad is super friendly, professional and thorough! I will be using Paragon Mechanical for all my major plumbing and heating needs. I highly recommend Brad!
Needed a new boiler for a 2400 sq. ft. outbuilding circulating water heated floor (slab). Craig's explanation of our options in layman's terms were easy to understand and his estimate was about 60% of two major companies in the valley. This is the second time we used Paragon. Installation went smooth. He arrived on time, set up, and got right to work. I popped in a couple times and he explained what had been done and what was next. He completed the install in one day. There's not enough space to list all the reasons why we chose Paragon. The top two, beyond Craig himself, are the boiler and 100% water decision. We researched both. IBC boilers have a strong track record. Our system had a mixture of water and glycol for the past 12 years, and we never worried about it freezing during a power outage (outbuilding is not on generator). Turns out glycol is hard on boilers and costs more to heat. During a power outage, for the size of our slab, it would take days to begin to freeze. We'll activate a temperature sensor/phone dialer (cell) when we travel during winter and call Craig to go to our property if and when this problem ever presents itself. At the time of this review it has been one month since the install and there are no leaks nor any other problems ... we're happy campers! We highly recommend Craig/Paragon for anyone's hydronic needs.
I had a HORRIBLE experience trying to fix a heating issue with two other plumbers that we were referred to. 2 months later our multi-family unit still was without heat and any decent communication. It was a frustrating experience. Once I found Paragon it was a breeze. He returned my calls, made time in his schedule for our problem, ordered parts and had the issue promptly. He was kind and efficient and made us feel important. We definitely will be using Paragon again.
Craig is an exceptional plumber. He identified the issue I had quickly and told me what needed to be done to fix it. He was in and out quickly and we are back up with no boiler leaks. I would recommend Craig to anyone.
I was able to make an appointment to have my boiler serviced in less then a week from when I called. He was extremely friendly and answered every question that I had. He made me feel valued as a customer. Would definitely recommend!!!